Terms of service. The terms in full, on this page and as a PDF.

By submitting any storage device, media, or equipment to Easy Data Recovery, requesting a quotation, approving a quotation, or instructing us to proceed with data recovery services, you confirm that you are entering into a legally binding agreement with Easy Data Recovery Ltd (company number NI625698), trading as Easy Data Recovery, and that you have read, understood, and agreed to be bound by these Terms and Conditions in full.

On this site the Company trades as BitLocker Data Recovery; these Terms apply to every job submitted through it.

1.1  “Company” means Easy Data Recovery Ltd (company number NI625698), trading as Easy Data Recovery.

1.2  “Customer” means the individual or legal entity requesting Services.

1.3  “Device” means any storage media, electronics, or equipment submitted for recovery.

1.4  “Services” means all diagnostic, handling, data recovery, storage, and return services provided by the Company.

2.1  The Customer acknowledges that all Devices submitted are already damaged, unstable, or operating outside manufacturer specifications at the time of submission.

2.2  The Company accepts no liability for damage arising from pre-existing conditions including, but not limited to, corrosion, oxidation, liquid ingress, fire or smoke exposure, electrical surge damage, physical trauma, component fatigue, prior repair attempts, or third-party intervention.

2.3  Any deterioration or total failure resulting from such conditions shall not constitute negligence or breach.

3.1  Data recovery is an invasive technical process carrying inherent risks.

3.2  Recovery procedures may result in irreversible damage or permanent data loss.

3.3  The Customer expressly accepts these risks as a condition of the Services.

4.1  To the fullest extent permitted by law, the Company excludes all liability for loss of data, loss of profits, loss of business, loss of contracts, loss of anticipated savings, or consequential loss.

4.2  The Company’s total aggregate liability shall be strictly limited to the total fees paid for the Services.

4.3  No claim may be brought more than six (6) months after completion of Services.

4.4  Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

5.1  All Devices and data are transported entirely at the Customer’s risk.

5.2  The Company shall not be liable for loss, damage, delay, or destruction caused by couriers, postal services, customs authorities, or any third party.

5.3  The Customer irrevocably waives any right to pursue the Company for transit-related losses.

6.1  Payment in full is required prior to release of recovered data or Devices.

6.2  The Company retains a contractual lien over all Devices and data until payment is received.

6.3  Devices or data unpaid or uncollected after thirty (30) days may be securely destroyed or disposed of without further notice or liability.

7.1  These Terms shall be governed by the laws of Northern Ireland.

7.2  The courts of Northern Ireland shall have exclusive jurisdiction.

8.1  The Company recovers data from BitLocker-encrypted and otherwise encrypted Devices only for the Device's owner or a person with documented authority from the owner. The Customer must provide proof of ownership or written authorisation, together with photo identification, before any work begins; a Device without such proof will be returned unread.

8.2  The fee for single-disk BitLocker decryption is as published on the Pricing page. On the Customer's acceptance of the quotation, fifty per cent (50%) of the fee becomes payable and is non-refundable, as it covers the forensic effort of decryption and any password or key recovery, the outcome of which depends on the Customer's key or password existing or being recoverable rather than on the Company's effort.

8.3  The remaining fifty per cent (50%) of the fee is payable only if data is recovered, and is not charged where recovery is unsuccessful.

8.4  A Device must be removed from the computer and submitted on its own; whole computers are not accepted, save where storage cannot be separated from the device.

8.5  The Company gives no assurance that a Device whose recovery key or password is lost can be recovered, and will inform the Customer at the initial assessment where recovery is not possible; no fee is charged for that assessment.

Easy Data Recovery Ltd (No. NI625698) · t/a Easy Data Recovery · effective 1 December 2020 · last updated 30 June 2026